Return Policy

RETURN & EXCHANGE POLICY

EXCHANGE ONLY — NO REFUNDS

We do not offer refunds under any circumstances. Our policy lasts 30 days from the date of delivery, and during this period we only accept exchanges for manufacturing defects.

To qualify for an exchange due to a defect:

The item must be unused and in the same condition that you received it.
It must be in the original packaging.
You must provide photos or videos showing the defect.

If approved, we will send a replacement item at no additional cost.

NON-RETURNABLE & NON-EXCHANGEABLE CASES

We do not accept returns or exchanges for the following situations:

You selected the wrong size, wrong color, or wrong style
You changed your mind after ordering
Items returned after 30 days
Items not in their original condition
Damaged items caused by customer misuse, not manufacturing defects

Please carefully review the size chart and product details before placing your order.

NON-RETURNABLE ITEMS

The following items cannot be returned or exchanged:

Gift cards
Downloadable software
Health and personal care items
Hazardous materials, flammable liquids or gases
Perishable goods such as food, flowers, newspapers, or magazines
Custom or personalized items

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged due to manufacturing.
To request an exchange, please contact us at:
📧 customercare.countryque@gmail.com

GIFTS

If the item was marked as a gift and shipped directly to you, any approved exchange will be sent directly to you.
If the order was not marked as a gift, the replacement or notice will be sent to the original purchaser.

SHIPPING

If your exchange is approved due to a manufacturing defect, we will cover the cost of sending a replacement item.
If the return is not caused by our error, the customer is responsible for all shipping costs.
We recommend using a trackable shipping service for any return shipments.
We cannot guarantee that we will receive your returned item if tracking is not provided.